- At least 2 years of experience in the helpdesk field (hi-tech and enterprise scale is an advantage)
Knowledge in Microsoft systems – Windows 10 and Office 2016.
Knowledge with Active Directory and Office 365
Excellent troubleshooting skills in hardware and software issues.
Knowledge with GPO
Knowledge with SCCM
Knowledge with PowerShell (Advantage)
Knowledge in client networking (such as TCP-IP, DNS – client-side)
Knowledge of how VPN connections work.
Ability to prioritize urgent requests.