דרושים בחברת PROFTIT

נמצאו 2 משרות
*המשרות באתר מיועדות לנשים וגברים כאחד

Job Description:

  • Our Customer Success Manager will be leading our B2B customers, provide effective guidance and will be responsible for onboarding new customers by engaging executive teams in the launch, driving ongoing adoption, and managing customer life cycle.


Responsibilities:

  • Drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed
  • Delivering and communicating ROI for our clients, throughout the customer lifecycle
  • Being the trusted partner for the customer on use-case and product functionality
  • Understand customer outcomes by communicating with customers, analyze customer health metrics
  • Represent the voice of the customer to provide input into every core product, marketing and sales process
  • Collaborate closely with team members support renewals and expansion opportunities
  • Serve as the primary contact for the onboarding of new customers, the training of platform end users, as well as post go-live support
  • Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow our customer base

Job Description:

  • Our Customer Success Manager will be leading our B2B customers, provide effective guidance and will be responsible for onboarding new customers by engaging executive teams in the launch, driving ongoing adoption, and managing customer life cycle.


Responsibilities:

  • Drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed
  • Delivering and communicating ROI for our clients, throughout the customer lifecycle
  • Being the trusted partner for the customer on use-case and product functionality
  • Understand customer outcomes by communicating with customers, analyze customer health metrics
  • Represent the voice of the customer to provide input into every core product, marketing and sales process
  • Collaborate closely with team members support renewals and expansion opportunities
  • Serve as the primary contact for the onboarding of new customers, the training of platform end users, as well as post go-live support
  • Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow our customer base
דרישות:
Requirements:

  • 3+ years customer success or account management experience in a SaaS or software company.
  • Proven track record of working in a customer facing role
  • Excellent problem-solving and communication skills
  • Ability to provide step-by-step training & assistance, both written and verbal
  • Knowledge of customer service principles and practices
  • Multi-tasking capabilities
  • Strong analytical skills, with the ability to translate data into insights
  • Experience with Excel
  • High proficiency in English

מיקום המשרה: מרכז
סוג משרה: משרה מלאה
תאריך עדכון: 03/12/2020
קוד משרה: JB-00619
Responsibilities:

· Build and manage a group of QA engineers
· Build and enhance QA infrastructure and automation tools
· Work closely with Engineering, Product Management and Support teams to ensure alignment of objectives, test coverage and timelines

Responsibilities:

· Build and manage a group of QA engineers
· Build and enhance QA infrastructure and automation tools
· Work closely with Engineering, Product Management and Support teams to ensure alignment of objectives, test coverage and timelines

דרישות:
Requirements:

· At least 2 years experience as a QA Team leader
· At least 5 years experience as a QA
· Deep knowledge in QA methodologies and automation
· Experience with testing REST API
· Experience with SDK / API documents
· Experience with Python 3.X and Pytest, Selenium frameworks
· Strong leadership skills that inspire team confidence and respect while motivating team members in a creative and effective manner
· Strong understanding of different software development life cycles and contemporary software QA processes and automated tools
· Manage process and methodologies designed to support accurate, efficient and repeatable software and application deployments

מיקום המשרה: מרכז
סוג משרה: משרה מלאה
תאריך עדכון: 03/12/2020
קוד משרה: JB-00618